ER in Richmond

When you need emergency care in central Virginia, you want to know you are getting the best care as quickly as possible. Located south of the river in Richmond, Chippenham Hospital's emergency room is prepared to handle any medical emergency you have, any time of day.

If you think you or a loved one are experiencing an emergency, always call 911 first.

If you aren't sure whether you or a loved one should come to the ER or wait for your doctor's office to open, you can contact a nurse 24/7 by phone at (804) 320-3627.

Text 'ER' to 32222 to find out the HCA ER wait times closest to you (message and data rates may apply).

Our emergency services

Our top priority is making sure you get the care you need quickly and that we provide it with the compassion and comfort you expect with HCA Healthcare.

Our emergency room offers:

Our emergency room also offers complimentary valet parking and free Wi-Fi.

Mental health emergencies

A mental health crisis can be frightening and challenging for family and friends to understand. Chippenham provides a team of emergency care professionals who are available 24/7 to provide crisis assessment and intervention services for children, adolescents, adults and geriatric patients.

If you think that you or a loved one may be suffering, Tucker Pavilion can help. Call our 24-hour behavioral health access line: (804) 483-0050.

Pediatric ER

The ER can be a scary place for kids. That’s why the pediatric ER at Chippenham is separate from the main emergency room in an environment designed to comfort and care for children. Our pediatric ER is staffed around-the-clock with board-certified pediatric specialists who parents in Richmond trust to care for their children in emergencies.

If your child is experiencing an emergency, always call 911 first.

Stroke care

The expert doctors at Chippenham's Joint-Commission Certified Primary Stroke Center use on-site examinations and telemedicine capabilities to provide patients real-time interactions and improve communications with other medical staff.

Our stroke patients can quickly access neurologists at Johnston-Willis Hospital who can analyze scans and reports of their tests to make informed decisions about care.

Heart attack care

Chippenham provides outstanding care for heart attacks, receiving The Joint Commission Gold Seal Certificate of Distinction for Myocardial Infarction. Because many people can experience warning signs of a heart attack hours, days or even weeks in advance, the cardiologists t Chippenham's Levinson Heart Institute offer many heart imaging services to intervene and help prevent a cardiac event.

During your ER visit

Our emergency room staff is committed to providing you and your family with the highest quality of cost-effective emergency care. We want you to know what to expect when you enter our emergency room and make sure your stay is as comfortable as possible.

Triage process

The first step in visiting Chippenham's emergency room is working with the triage nurse to understand your symptoms. Triage is how our ER staff gathers information about your vital signs and your illness in order to give the doctor vital information prior to the exam.

ER registration

After meeting with the triage nurse, you will be taken to a bed if there is one available. A registration coordinator will either come to your bed side or have a family member assist with completing your registration. If you have your insurance information with you, please have it ready to present.

Please note that our hospital policy prioritizes patients with life-threatening issues or serious medical conditions.

Examination and treatment

You will receive an initial examination by a doctor and may be taken to radiology for X-rays or have your blood drawn for testing and then be returned to your room. Once the medical team has your results, the emergency physician will discuss your condition with you and prescribe a course of treatment.

Please be aware that pain cannot be treated without a physician order.

After testing is complete, the physician will determine if you can be released from the ER or will need to be admitted to the hospital for additional treatment or recovery.

Care for smaller emergencies

Our FastTrack ER is an extension of the Chippenham Hospital ER, designed to care for less critical emergencies. Unlike a walk-in clinic or an urgent care center, should your emergency become more serious, we can quickly get you the care you need and even admit you to the hospital.

Our FastTrack ER is for anyone two years old and older with medical conditions that are not emergencies but require treatment within 24 hours.

Use the ER entrance and check-in area for our FastTrack ER. We also have complimentary valet parking to make your visit even faster. FastTrack ER is open daily from 7 a.m. to 11 p.m. and closed Saturdays. The Chippenham Hospital ER is open 24 hours a day.

ER wait times

ER wait times are approximate and provided for informational purposes only. If you are having a medical emergency, call 911.

The ER wait time represents the time it takes to see a qualified medical professional, defined as a doctor of medicine (MD), doctor of osteopathy (DO), physician assistant (PA) or advanced registered nurse practitioner (ARNP).

ER wait times represent a four-hour rolling average updated every 30 minutes and is defined as the time of patient arrival until the time the patient is greeted by a qualified medical professional.

Patients are triaged at arrival and are then seen by a qualified medical professional in priority order based on their presenting complaint and reason for visit.